1. Introduction
At Ze-kart, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not satisfied with a product, we offer a return and refund policy outlined below.
2. Eligibility for Returns
- Condition: Products must be returned in their original condition and packaging, unused, and with all tags intact.
- Timeframe: Returns must be initiated within 7 days of delivery.
- Exceptions: Certain items, such as perishable goods (e.g., dry fish) and plants, are not eligible for returns due to their nature.
3. Return Process
- Initiate Return: Contact our customer service team at support@ze-kart.com or call us at [M-8900466308] to initiate a return. Provide your order number, product details, and reason for return.
- Return Authorization: Upon approval, you will receive a return authorization and instructions on how to send the product back to us.
- Shipping: You are responsible for the cost of return shipping unless the product received was incorrect or damaged.
4. Refund Process
- Inspection: Once we receive the returned product, it will be inspected to ensure it meets the return eligibility criteria.
- Refund Approval: If the return is approved, a refund will be processed to your original method of payment within 7-10 business days.
- Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items not in their original condition or damaged for reasons not due to our error).
5. Non-Returnable Items
- Perishable Goods: Products such as dry fish and certain plants that are perishable cannot be returned.
- Gift Cards: Gift cards are non-returnable and non-refundable.
6. Exchanges
- Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact us within 7 days of delivery. We will arrange for a replacement or provide a refund as per your preference.
7. Contact Us
If you have any questions or need assistance with your return, please contact our customer service team at:
Email: support@ze-kart.com
Phone: [8900466308]
Address: [Asalfa Village NSS Road Ghatkopar West 400084]